Tony Hsieh, CEO of shoe online retail giant Zappos and author of Delivering Happiness, has a habit of delivering inspired keynotes – he makes people think about what they do and how they do it.

And so, at SXSW’s inaugural V2V event for technology startups and innovators that kicked off earlier this week in Las Vegas, Hsieh was at it again.

His presentation predictably touched on the core values upon which Zappos was built. That included of course its unwavering commitment to delivering the very best service in retail. Period.

Read full story at: http://www.tnooz.com/2013/08/14/news/if-an-online-retail-giant-launched-an-airline/